11kk FAQ – Your questions, our answers

11kk Withdrawals No processing fees. You receive the full amount you request to withdraw. However, your mobile banking service (Mobile Pay/Nagad/Rocket) may apply its own transaction charges.

Withdrawal limit:

• Minimum withdrawal: ৳500
• Maximum per day: ৳1,00,000
• Maximum per week: ৳3,00,000
• VIP members enjoy higher limits (varies by VIP tier)

Time: Funds typically reach Mobile Pay and Nagad within 5–15 minutes. If KYC verification is not completed before your first withdrawal, an additional 2–4 hours may be required.

To withdraw bonus funds: Wagering requirements must be met. These are specified in the bonus details.

After registering as a new member on 11kk, 150% bonus on first deposit You'll receive up to ৳15,000, plus 50 free spins.

How to get it:
Terms & Conditions (Summary):

• Bonus amount x30 Wagering must be completed before withdrawal
• After receiving the bonus Within 30 days Must be used
• Not all games count toward bonus wagering – slots count 100%, live games count 50%
• Welcome bonus is available once per account

To read the full terms Terms & Conditions Go to page.

When a match is cancelled or abandoned, 11kk follows the policy below:

Match fully cancelled: Full stake amount Instantly Credited back to your balance. No deductions.

Matches abandoned mid-way (50%+ completed): The result will be settled based on the score at the time the match was stopped.

Match abandoned (less than 50% completed): The full stake will be refunded.

Multi-bet packages (Parlay/Accumulator): The cancelled event will be excluded and the remaining bets will be settled accordingly.

• Refunds are typically processed within the cancellation Within 1–2 hours Yes
• In exceptional cases, it may take up to 24 hours
• If unsure, check your transaction history

The 11kk VIP program has a total of 5 Tiers Includes: Bronze, Silver, Gold, Platinum, and Diamond. Every bet earns you points and moves you up the tiers.

Benefits by tier:

• Bronze: Weekly cashback up to ৳500, special birthday offers
• Silver: 3% cashback, faster withdrawal processing
• Gold: 5% cashback, a personal account manager, higher withdrawal limits
• Platinum: 7% cashback, access to exclusive tournaments, luxury gifts
• Diamond: 10% cashback, unlimited withdrawals, premium event invitations, dedicated support line

Once a tier is reached, it is maintained for the following three months. Full points system details On the Promotions page See.

With the 11kk referral program, both you and your friend receive a bonus.

What you'll receive:

• Per successful referral ৳300 Bonus
• From your friend's first 30 days of wagering, 5% Revenue Share
• Maximum at one time 50 members Referrals allowed per month

How to do it:
The bonus is typically based on your friend's first deposit Within 24 hours is credited to your account.

11kk is an internationally registered online gaming platform, licensed under Curaçao eGaming – a recognized regulatory authority in the global online gaming industry.

Security measures:

• 256-bit SSL Encryption – All transactions are encrypted
• Member funds In a separate bank account Kept separate (never pooled with company funds)
• All games RNG Certified – Regularly audited by third parties
• 24/7 fraud detection system active
• Identity verified through KYC – unauthorized withdrawals are impossible

Millions of Bangladeshi members play, deposit, and withdraw on 11kk every day. Your trust is our greatest asset.