Gaming should be a source of enjoyment, not a burden. 11kk wants you to have the most fun possible while staying within your limits. On this page you'll find all our safety tools and guidance.
6 Core Pillars of 11kk's Safe Gaming Policy
Set your own daily, weekly, and monthly deposit limits. Once a limit is reached, 11kk will automatically block further deposits until the limit is reset.
If you need a short break, take a cooling-off period of anywhere from 24 hours to 6 weeks. During this time, you won't be able to access your account or place bets.
If you need a longer break, you can close your account for anywhere from 6 months to permanently. Just let our support team know — no questions asked.
You'll receive periodic reminders — "You've been playing for 30 minutes and have spent ৳XXX so far." This helps you make informed decisions.
Once your losses reach a set amount, the session will end automatically. This reduces the risk of losing everything in an emotional moment.
View detailed reports on monthly spending, gaming time, and wins and losses. The best way to understand your own habits.
11kk's Responsible Gaming tools are available directly in your account settings. No application or waiting required — you can activate them instantly, on your own.
Visit 11kk.world and log in with your mobile number and password.
Click the profile icon in the top right corner and navigate to the "Responsible Gaming" section.
Click on whichever tool you need — deposit limit, loss limit, reality check, or cooling-off.
Set limits based on your own budget and situation. Once reduced, the new limit takes effect within 24 hours.
Tap Confirm and the setting activates immediately. You'll receive an SMS confirmation.
Lowering your deposit limit takes effect immediately. However, increasing it requires a 72-hour waiting period — this is intentional, to prevent impulsive limit increases in the heat of the moment.
Gaming is enjoyable when you stay within your limits. In this example, all limits are well under control.
If you feel like you need some distance, contact support or enable it yourself in Settings. No reason required.
Gaming addiction doesn't happen overnight. It builds gradually through small, subtle changes. Watch for the following signs in yourself or someone close to you.
11kk wants every member to enjoy gaming as a fun form of entertainment. A few simple rules are all it takes.
Keep in mind: Responsible play doesn't mean less fun — it means more fun over the long run. Gaming is always enjoyable when you stay within your limits.
Stop If Gaming Is Causing You Stress
Keep your loved ones informed
Cover Your Monthly Expenses Before You Play
No more than a set amount of time each day
11kk is more than a gaming platform — we're a trusted entertainment companion for millions of people across Bangladesh. We don't take that responsibility lightly. Responsible play is a genuine commitment for us, not a marketing exercise.
We know our members aren't all the same. Some play once a week for fun; others play more frequently. Our tools are built with that variety in mind. Those who are playing responsibly won't face any barriers. Those who need help will find every door open.
Gambling addiction is rarely talked about openly in Bangladesh. Many people are held back by shame or fear and never seek help. 11kk wants to bridge that gap. Our support team is here to help — not to judge.
Acknowledging that gaming is having a negative impact on your life takes real courage. 11kk stands by those who are brave enough to take that step. If someone who has self-excluded wishes to return, they are always welcomed back with respect.
Responsible play means knowing yourself and your limits. 11kk doesn't just provide tools — we're here when you need us.
No questions will be asked when you reach out for help.
Your account situation is never shared with any third party.
Contact support anytime — we're here to help in English.
Responsible Gaming tools & bonus-related questions
At 11kk, we want gaming to always remain a source of entertainment — nothing more. If you're looking for a safe gaming experience, 11kk is here for you.