From payments and game rules to account security — if you need help with anything on 11kk, you've come to the right place. Our support team is always ready to assist you in Bangla.
Select a topic to get a detailed guide
Registration, Login & Profile Updates
Deposits, Withdrawals & Transaction Issues
Claiming Offers & Wagering Requirements
Game Rules & Technical Issues
Data Privacy & Account Security
VIP Benefits & Dedicated Support
Create an account in just 2 minutes using your mobile number, password, and date of birth. Once your OTP is verified, you can log in right away.
Log in and go to Settings > Profile to update your name, email, and date of birth. To change your mobile number, please contact support.
A one-time identity verification is required before your first withdrawal. Simply send a photo of your national ID and verification will be completed within 2–4 hours.
If you forget your password, click the "Forgot Password" button on the login page. An OTP will be sent to your registered mobile number to complete the reset.
Only one account can be registered per mobile number. Creating multiple accounts may result in all of them being permanently closed.
To temporarily or permanently close your account, contact support. If you have a remaining balance, make sure to withdraw it first.
On the deposit page, select Mobile Pay, enter the amount, and Send Money to the number provided. Once you confirm with the transaction ID, your balance will be credited within 2–5 minutes.
Nagad and Rocket follow the same process. Select your preferred method on the payment page and follow the on-screen instructions. No extra charges apply.
Click the Withdraw button, enter the amount and your mobile banking number. Funds typically arrive within 5–15 minutes.
If a transaction takes more than 30 minutes, contact us via live chat with your transaction ID. Most issues are resolved within 1 hour.
Minimum deposit ৳500, minimum withdrawal ৳500. VIP members have separate maximum withdrawal limits.
Go to My Account > Transactions to view a full breakdown of all your deposits and withdrawals. Use the filter to search for transactions by a specific date if needed.
Browse the Promotions page, find an offer you like, and hit "Claim". Once you deposit the required amount, the bonus is instantly credited to your account.
A wagering requirement must be met before withdrawing bonus funds. For example, a ৳1,000 bonus with 25x wagering means you need to place ৳25,000 in bets.
To cancel an active bonus, go to Settings > Bonuses and select Cancel. Please note that cancelling a bonus will forfeit any bonus funds associated with it.
Most bonuses are valid for 30 days. Free spins generally must be used within 7 days. Any unused bonuses expire and are removed automatically.
Only one bonus can be active at a time. You must complete the wagering requirement or cancel your current bonus before claiming a new one.
Find your referral link under My Account > Referral. When a friend registers through your link and makes their first deposit, you will receive ৳500.
Clear your browser cache and try again. If the issue persists, switch to a different browser. Chrome or Safari works best.
If you get disconnected, the game is paused in its current state. Simply log back in and it will resume exactly where you left off — there is no risk of losing your bet.
All games on 11kk are tested by independent organizations. Every spin or card deal is completely random — no one can influence or control the outcome.
A stable internet connection is required (minimum 5 Mbps). If you experience issues on mobile data, switch to Wi-Fi. You can also lower the video quality from Settings.
In Live Casino games, you can chat directly with the dealer. Dealers can also understand messages written in Bengali.
Go to My Account > Game History to view all game rounds, bet amounts, and results. For any disputed round, send this data to support.
The 11kk website uses 256-bit SSL encryption. All your data is stored in encrypted form.
Go to Settings > Security to enable 2FA. You'll receive an OTP on your mobile with every login, adding a strong layer of protection to your account.
You'll receive an email or SMS notification whenever a login is detected from an unrecognized device. If you spot an unfamiliar login, change your password immediately.
Use a password of at least 8 characters, combining letters, numbers, and special characters. Never reuse a password from another site here.
11kk will never ask for your password via email or SMS. Anyone requesting your password is attempting fraud — report it to support immediately.
Platinum and Diamond members can enable login restrictions to specific IP addresses, protecting their accounts from hijacking.
Gold+ members can speak directly with a dedicated manager via a private WhatsApp number. The number is sent to your inbox once you reach the Gold tier.
Go to My Account > VIP Status to view your current points and see how many more you need to reach the next tier.
VIP tiers are reviewed at the start of each month based on the previous month's points. Your new tier takes effect immediately.
Diamond is by invitation only. If you show consistently high activity at the Platinum level, the VIP team will reach out to you directly.
Platinum and Diamond members can request custom bet limits or special offers directly from their manager.
For any issue, VIP members' requests are processed before those of regular members. When a VIP badge is detected in live chat, you are placed in a separate priority queue.
If the guide doesn't resolve your issue, please get in touch with us
The fastest way to get help. Click the icon in the bottom-right corner of the website.
For complex issues or to send screenshots, reach us by email. The more detail you provide, the faster we can resolve it.
Dedicated WhatsApp support for Gold-tier members and above. Chat directly with your personal manager.
Waiting hours for support on an online gaming platform is a frustration many players know all too well. 11kk was built with that problem in mind. On live chat, a real person — not a bot, not an auto-reply — responds in an average of 2 minutes.
One of the biggest advantages of 11kk's support team is that you can get help entirely in Bengali. Describing your issue in your own words leads to faster resolutions. No need to search for technical terms in English.
Millions of transactions take place on 11kk every day, and only a small fraction encounter any issues. The most common causes of delays are temporary outages with bank or mobile banking servers, entering an incorrect transaction ID, or sending an amount below the minimum limit. Taking a little care with these steps will ensure the vast majority of transactions go through smoothly.
No matter how strong 11kk's security measures are, your own vigilance matters just as much. Never share your password with anyone, avoid logging in on public Wi-Fi, and do not click on suspicious links claiming to be from 11kk.
11kk will never ask for your password or OTP by phone or email. If you receive any such message, it is fraudulent — report it to support immediately. Reporting these phishing attempts also helps keep other users safe.
The information in this Help Center is updated regularly. If you can't find the answer to your question here, ask us directly in live chat — it's the fastest way to get help.
Visit 11kk.world and log in with your mobile number and password.
Click the profile icon in the top-right corner and select Settings.
Under the Personal Information or Profile tab, you will find options to edit your name, email, and date of birth.
Once you save the change, an OTP will be sent to your registered mobile number. Enter it to confirm the update.
To change your mobile number, contact support. After verifying your identity, the support team will assist you.
For urgent matters, Live Chat is the fastest option. Our team is available around the clock, day or night.
Answers to Questions About Security & Account Management
The 11kk support team is at your service 24 hours a day, 7 days a week. Live chat responses take as little as 2 minutes.