Privacy & Security

Your Data at 11kk Fully Secure

Your personal data is our most valued asset. 11kk never sells or misuses it. This document clearly outlines what we collect, why we collect it, and how we keep it secure.

Updated: January 2026
Language: Bengali
Reading time: ~8 minutes
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Sale of Data to Third Parties
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GDPR Compliant

Our Privacy Commitment at a Glance

What Sets 11kk Apart in Data Protection

Encrypted Data Storage

All your data is secured with AES-256 encryption. Information is never stored in plain text on our servers. Passwords are stored as hashed values.

No Data Shared with Third Parties

11kk never sells or transfers your personal data to marketing agencies, brokers, or any other third party.

You're in Control

You have the right to request access to, correction of, or deletion of your personal data. Contact our support team and we will action your request within 72 hours.

Payment Data Security

11kk never stores your Mobile Pay or Nagad PIN or password. All payment information is transmitted through encrypted channels.

Immediate Breach Notification

In the event of a security incident, 11kk will notify affected members via SMS and email within 72 hours and take immediate action.

Transparency in Cookie Usage

We use cookies solely to improve the platform. You can disable non-essential tracking cookies anytime from the Settings.

This Privacy Policy applies to all members using the 11kk.world website and services. By using our services, you are deemed to have accepted this policy.

Section 01
Introduction & Purpose

11kk.world ("11kk", "we", "our platform") places the highest importance on your privacy. This Privacy Policy ("Policy") explains how 11kk collects, uses, stores, and where necessary shares your data.

For any everyday user in Bangladesh, one question always comes to mind when sharing information online — "Is my data safe?" 11kk's answer is: yes, and this document is the proof.

In Brief: 11kk never sells your personal data. Your PIN or password is never stored. You can request deletion of your data at any time.

Section 02
What Data We Collect

11kk only collects data that is strictly necessary to provide its services. Collecting unnecessary data is against our policy.

Data Type Reason for Collection Mandatory?
Name & Date of BirthIdentity Verification & Age ConfirmationYes
Mobile NumberAccount registration, OTP & communicationYes
NID InformationKYC verification, required for first withdrawalYes for withdrawals
Transaction HistoryAccount records & dispute resolutionYes
Device & Browser InformationSecurity & Fraud PreventionAutomatic
IP AddressIntrusion DetectionAutomatic
  • We never store your mobile banking PIN or password
  • Your card number or bank account number is never stored on our servers
  • We never collect biometric data such as fingerprints
Section 03
How Your Data Is Used

11kk uses the data it collects solely for the purposes listed below — it is never used for anything beyond that.

  • Creating and managing your account
  • Processing deposits and withdrawals
  • Verifying age and identity
  • Preventing fraud and money laundering
  • Improving our service based on your preferences
  • Fulfilling legal obligations
  • Providing customer service and support

11kk uses your data to personalise your gaming experience — for example, by analysing your preferred game types to show you relevant games and offers. This analysis is entirely internal and is never shared with third parties.

Section 04
Who Your Data Is Shared With

11kk never sells your personal data. However, limited data sharing may be necessary in certain circumstances.

  • Payment Gateway: Only the minimum necessary data is shared to process Mobile Pay, Nagad, or Rocket transactions
  • Game Providers: Licensed providers such as Evolution and Pragmatic Play receive only the data strictly necessary to operate their games.
  • Legal Obligation: Data may be disclosed in response to a court order or a lawful request from a government authority
  • Security Investigations: Law enforcement is assisted in cases of serious fraud

Even in the cases mentioned above, only the minimum necessary information required for that specific purpose is shared. No third party has access to your full profile.

Section 05
Data Protection Methods

11kk uses industry-standard security technology to keep your data safe. Our core security measures are outlined below.

  • Data stored with AES-256-bit encryption
  • Data-in-transit protection via TLS 1.3 protocol
  • 24/7 Security Operations Centre Monitoring
  • Regular penetration testing and vulnerability assessments
  • Multi-Factor Authentication (MFA) Support
  • Automatic logout on inactive sessions
  • Account lockout after failed login attempts

Important: You also play a role in keeping your account secure. Use a strong password and never share your login credentials with anyone.

Section 06
Cookie & Tracking Policy

11kk uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.

  • Essential Cookies: Required for login sessions and security — cannot be disabled
  • Functional Cookies: Remembers language and preferences; can be disabled
  • Analytics Cookies: Analyzes usage patterns to improve the platform; can be disabled

Cookies can be managed through your browser settings. However, disabling essential cookies may cause some features to stop working.

Section 07
Your Privacy Rights

As an 11kk member, you have the following rights over your personal data.

Right to Access

You can request to view the information we hold about you.

Right to Rectification

You can request corrections to any inaccurate or incomplete information.

Right to Erasure

After account closure, you may request that your data be deleted.

Right to Data Portability

You can request to download a copy of your personal data.

Right to Restrict Processing

Request to stop processing your data for a specific purpose.

Right to Object

Option to opt out of marketing communications.

To exercise any of your rights, email support@11kk.world. You will receive a response within 72 hours.

Section 08
Minor Protection

11kk strictly does not serve anyone under 18 or collect their data.

  • Date of birth is verified at registration
  • Age is verified via NID on the first withdrawal
  • Any account found to belong to a minor is immediately suspended
  • Any data from a minor collected inadvertently is deleted immediately upon discovery

If you suspect a minor is using 11kk, please report it immediately to support@11kk.world.

Section 09
How Long Your Data is Retained

11kk does not retain data longer than necessary. Retention periods are defined based on the type of data.

  • Account Information: 5 years after account closure (for legal compliance)
  • Transaction Records: 7 years as required by law
  • KYC Documents: 5 years after account closure
  • Log Files: 90 Days
  • Cookies: Until end of session or a maximum of 1 year

Once the retention period expires, data is automatically deleted or irreversibly anonymized.

Section 10
Contact & Policy Updates

If you have any questions or concerns about this Privacy Policy, please don't hesitate to get in touch with us.

  • Email: support@11kk.world
  • Live Chat: 24/7 directly on the platform

11kk may update this policy at any time. Members will be notified of significant changes via SMS or email. The latest version will always be available at 11kk.world/privacy-policy.

Continued use of the platform after a policy update will be considered acceptance of the revised policy.

Frequently Asked Questions

Answers to questions about promotions and bonus programs

All 11kk Promotions & Offers Latest Promotions are all available on one page. Every active offer, its validity period, and terms & conditions are clearly listed. New offers are typically Every Week updated regularly, with limited-time special offers during major festivals (Eid, Puja, World Cup). After logging in, you can also find personalised offers under the "My Promotions" section. To receive SMS notifications for new offers, enable notifications in your account settings.

To claim your daily check-in reward or free spins, log in to 11kk first. Once logged in, you'll find a "Daily Bonus" or the "Today's Gift" pop-up appears — simply click it to activate your check-in bonus. For free spins, go to the Promotions page and click the "Claim Now" button on the relevant offer. Free spins will be automatically credited to the designated slots game. The check-in bonus can only be claimed once per day, and consecutive daily check-ins unlock progressively greater rewards. Please note that free spins typically have a 7-day validity period.

Your data is safe — play with confidence!

Read 11kk's Privacy Policy and feel confident? Join our family with complete peace of mind. Your data, your control.

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